At Werner Forster, we are committed to delivering your premium bedding sets to your doorstep in perfect condition. We partner with trusted courier services to ensure reliable and timely delivery across the globe.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
| Destination | Shipping Cost | Estimated Delivery |
|---|---|---|
| Europe (EU) | €15 or FREE over €100 | 3-7 business days |
| United Kingdom | €15 or FREE over €100 | 5-10 business days |
| United States & Canada | €20 or FREE over €150 | 7-14 business days |
| Australia & New Zealand | €25 or FREE over €200 | 10-20 business days |
| Rest of World | €30 or FREE over €250 | 14-30 business days |
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website or directly on the courier's website. Please allow 24-48 hours for the tracking information to become active.
Customs & Import Duties
International orders may be subject to customs duties and import taxes. These charges are determined by your country's customs office and are the responsibility of the recipient. Werner Forster is not responsible for any customs fees, duties, or taxes incurred.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date at customersupport@wernerforster.com. We will work with the courier to resolve the issue and ensure you receive your order.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible. We can only modify the address if the order has not yet been shipped.
Contact Us
If you have any questions about shipping or need assistance with your order, please don't hesitate to reach out to our customer support team at customersupport@wernerforster.com.